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Alternative trading channel in case of the problem with internet trading software

 

In case of application(s) failure, KCS also provide alternative trading channels as follow;


In case of the problem with Equity trading software

In case clients cannot place trading order via application, please contact your personal financial advisors. For Pure Internet trading clients, please contact Krungsri Capital Securities +66 (0) 2638 5500.

For alternative Internet Trading channels;

1. Alternative software

  •     Clients may use efin Trade Plus (PC/iOS/Android) while problem occurs with SETTRADE Streaming
  •     Clients may use Streaming (PC/iOS/Android) while problem occurs with efin Trade Plus

2. "Quick Trade" menu

  •     In case of difficulties in using the Real-Time software (i.e. SETTrade Streaming and efin Trade Plus) Clients also have an option to use the “Quick Trade” menu on www.krungsricapital.com By using this service, clients will have to follow these steps:
      • • Go to "Buy/Sell Stocks"
      • • On the left side menu , choose "Quick Trade"

    Limitation - Data on the "Quick Trade" menu is not real-time updated. Client must refresh the page in order to update the information.

 

In case of the problem with Derivatives trading software

• In case clients cannot place trading order via application, please contact your personal financial advisors. For Pure Internet trading clients, please contact Krungsri Capital Securities +66 (0) 2638-5500.

For alternative Internet Trading channels;

1. "Place Order" menu

  •     In case of difficulties in using the Real-Time software (i.e. SETTrade Streaming and efin Trade Plus) Clients also have an option to use the "Place Order" menu on www.krungsricapital.com By using this service, clients will have to follow these steps:
      • • Go to "Buy/Sell Derivatives"
      • • On the left side menu , choose "Place Order"

    Limitation - Data on the "Place Order" menu is not real-time updated. Client must refresh the page in order to update the information.

 

In case of the problem with others trading software

• In case clients cannot place trading order via application, please contact your personal financial advisors. For Pure Internet trading clients, please contact Krungsri Capital Securities +66 (0) 2638-5500.

For more information, please contact

  • • Mutual Fund (Krungsri Capital iFund) please contact Product  Planning  Department +66 (0) 2638-5623, 5628, 5634, 5639
  • • Oversea Investment (iGlobal) please contact Oversea Investment Department +66 (0) 2638-5631-2
  • • Securities Borrowing and Lending: SBL (Krungsri Capital SBL Real Time) please contact SBL Department +66 (0) 2638-5721

 


Recommendation: Please set up efin Trade Plus and Streaming on your computer since the programs require to be installed for first trading. In case of any problem(s) occur, you can immediately switch and place order to alternative application that already installed on the computer.